FAQS

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

What do I do if something in my order is damaged or missing?

Please contact our Customer Support representative right away and we’ll help you out.You could also view our Refund Policy and instructions.

If I return merchandise how long will it take to receive my refund?

We must receive all returns and exchanges (including the replacements of missing or damaged items).We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.The return shipping cost will be deducted from the refund amount.

How secure is my online order?

When purchasing online using your credit card and paypal, all of your information is entered into an SSL secure web page.Your information is then SSL- encrypted and sent directly to our credit card provider's net work, where your card and transaction is authorized and approved . Your credit card information is not stored on our servers.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the"PayPal "button.You will be redirected to the PayPal website.Be sure to fill in the correct details for fast & hassle-free payment processing.

I don't have a paypal account, can I pay with a credit/debit card?

Yes.Our online store supports credit/debit card issued by Visa, Master Card, American Express and Discover.

When can I expect to receive my shipment?

All orders are shipped from our warehouse with in 2 business days of the order being placed.Shipment will arrive between 7-12 days(Shipping times are only estimates and unfortunately, cannot be guaranteed.) after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by courier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://theraresale.com/pages/track-order or 17track.net.

Where do you ship?

Currently,we do ship worldwide. But in case your country may not be supported by our logistics,we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us at support@theraresale.com.

What are your shipping methods and costs?

We use DHL or UPS and other fast shipping methods.Shipping costs are automatically calculated during checkout according to the chart below. Free shipping(7-12 days): Shipping cost: Free